:root {
  --doss-bg: #070b12;
  --doss-panel: #0d1322;
  --doss-panel-2: #111a2d;
  --doss-line: #24314c;
  --doss-text: #eef4ff;
  --doss-muted: #a9b6cf;
  --doss-green: #0fd57c;
  --doss-green-2: #0aa864;
  --doss-yellow: #f6ad19;
  --doss-red: #ef476f;
  --doss-blue: #60a5fa;
  --doss-shadow: 0 20px 70px rgba(0, 0, 0, .35);
  --doss-radius: 22px;
}

* { box-sizing: border-box; }

html, body { min-height: 100%; }

body.doss-chat-page {
  margin: 0;
  color: var(--doss-text);
  background:
    radial-gradient(circle at top left, rgba(15, 213, 124, .13), transparent 34rem),
    radial-gradient(circle at bottom right, rgba(96, 165, 250, .11), transparent 32rem),
    var(--doss-bg);
  font-family: Inter, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

button, input { font: inherit; }

button {
  border: 0;
  cursor: pointer;
}

.doss-topbar {
  min-height: 76px;
  padding: 16px clamp(16px, 4vw, 54px);
  display: flex;
  align-items: center;
  gap: 14px;
  border-bottom: 1px solid rgba(255, 255, 255, .08);
  background: rgba(7, 11, 18, .82);
  backdrop-filter: blur(14px);
  position: sticky;
  top: 0;
  z-index: 10;
}

.doss-brand-pill {
  width: 70px;
  height: 40px;
  border-radius: 999px;
  background: linear-gradient(135deg, #00e18b, #0fbf79);
  color: #02110a;
  display: grid;
  place-items: center;
  font-weight: 950;
  letter-spacing: .08em;
  box-shadow: 0 10px 36px rgba(15, 213, 124, .28);
}

.doss-topbar strong { display: block; font-size: 16px; }
.doss-topbar span { display: block; color: var(--doss-muted); font-size: 13px; margin-top: 2px; }

.doss-toplink {
  margin-left: auto;
  color: var(--doss-text);
  text-decoration: none;
  border: 1px solid var(--doss-line);
  background: rgba(255, 255, 255, .04);
  padding: 10px 14px;
  border-radius: 999px;
  font-size: 13px;
  font-weight: 800;
}

.doss-chat-wrap {
  width: min(1180px, calc(100% - 28px));
  margin: 26px auto 50px;
  display: grid;
  grid-template-columns: .9fr 1.1fr;
  gap: 24px;
  align-items: start;
}

.doss-chat-hero,
.doss-chat-shell,
.doss-admin-panel {
  border: 1px solid rgba(255, 255, 255, .09);
  background: linear-gradient(180deg, rgba(17, 26, 45, .96), rgba(9, 14, 25, .98));
  border-radius: var(--doss-radius);
  box-shadow: var(--doss-shadow);
}

.doss-chat-hero { padding: clamp(22px, 4vw, 36px); }

.doss-kicker {
  margin: 0 0 12px;
  color: var(--doss-green);
  font-weight: 900;
  letter-spacing: .06em;
  text-transform: uppercase;
  font-size: 12px;
}

.doss-chat-hero h1 {
  margin: 0;
  font-size: clamp(28px, 4vw, 48px);
  line-height: 1.02;
}

.doss-chat-hero p:not(.doss-kicker) {
  color: var(--doss-muted);
  line-height: 1.7;
  margin: 16px 0 0;
}

.doss-hero-card {
  margin-top: 28px;
  padding: 18px;
  display: grid;
  gap: 9px;
  border: 1px solid rgba(15, 213, 124, .27);
  border-radius: 18px;
  background: rgba(15, 213, 124, .08);
}

.doss-hero-card strong { color: var(--doss-green); }
.doss-hero-card span { color: var(--doss-muted); font-size: 14px; }

.doss-chat-shell { overflow: hidden; }

.doss-chat-head,
.doss-panel-head {
  padding: 18px;
  display: flex;
  align-items: center;
  gap: 14px;
  justify-content: space-between;
  border-bottom: 1px solid rgba(255, 255, 255, .08);
}

.doss-chat-head strong,
.doss-panel-head strong { display: block; }

.doss-chat-head span,
.doss-panel-head span {
  display: block;
  color: var(--doss-muted);
  font-size: 12px;
  margin-top: 4px;
}

.doss-chat-head button,
.doss-panel-head button,
.doss-admin-actions button,
.doss-filter-row button {
  color: var(--doss-text);
  border: 1px solid var(--doss-line);
  background: rgba(255, 255, 255, .05);
  border-radius: 14px;
  padding: 10px 12px;
  font-weight: 850;
}

.doss-chat-messages {
  height: 520px;
  overflow-y: auto;
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  scroll-behavior: smooth;
}

.doss-msg {
  max-width: 86%;
  display: grid;
  gap: 5px;
}

.doss-msg .bubble {
  padding: 13px 14px;
  border-radius: 18px;
  line-height: 1.45;
  white-space: pre-line;
  border: 1px solid rgba(255, 255, 255, .08);
}

.doss-msg small { color: var(--doss-muted); font-size: 11px; padding-inline: 5px; }

.doss-msg.bot { align-self: flex-start; }
.doss-msg.bot .bubble { background: rgba(255, 255, 255, .055); }

.doss-msg.user { align-self: flex-end; text-align: right; }
.doss-msg.user .bubble {
  color: #03130b;
  background: linear-gradient(135deg, #16e58d, #0dbb70);
  font-weight: 760;
}

.doss-msg.operator { align-self: flex-start; }
.doss-msg.operator .bubble {
  background: rgba(96, 165, 250, .14);
  border-color: rgba(96, 165, 250, .25);
}

.doss-chat-actions {
  padding: 0 18px 14px;
  display: flex;
  flex-wrap: wrap;
  gap: 9px;
}

.doss-chat-actions button {
  padding: 10px 12px;
  border-radius: 999px;
  color: var(--doss-text);
  background: rgba(255, 255, 255, .07);
  border: 1px solid var(--doss-line);
  font-weight: 850;
}

.doss-chat-actions button.primary {
  color: #03130b;
  background: linear-gradient(135deg, #16e58d, #0dbb70);
  border-color: transparent;
}

.doss-chat-actions button.warn {
  color: #160e00;
  background: var(--doss-yellow);
  border-color: transparent;
}

.doss-chat-actions button.danger {
  color: #23020a;
  background: var(--doss-red);
  border-color: transparent;
}

.doss-chat-form {
  padding: 16px 18px 18px;
  border-top: 1px solid rgba(255, 255, 255, .08);
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 10px;
}

.doss-chat-form input {
  min-width: 0;
  height: 48px;
  border-radius: 16px;
  border: 1px solid var(--doss-line);
  background: rgba(2, 8, 19, .72);
  color: var(--doss-text);
  padding: 0 14px;
  outline: none;
}

.doss-chat-form input:focus {
  border-color: rgba(15, 213, 124, .7);
  box-shadow: 0 0 0 4px rgba(15, 213, 124, .08);
}

.doss-chat-form button {
  height: 48px;
  padding: 0 18px;
  color: #03130b;
  border-radius: 16px;
  background: linear-gradient(135deg, #16e58d, #0dbb70);
  font-weight: 950;
}

.doss-admin-wrap {
  width: min(1280px, calc(100% - 28px));
  margin: 26px auto 50px;
  display: grid;
  grid-template-columns: 380px 1fr;
  gap: 20px;
  align-items: start;
}

.doss-admin-panel { overflow: hidden; }
.doss-admin-queue { min-height: 680px; }

.doss-filter-row {
  padding: 14px 16px;
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  border-bottom: 1px solid rgba(255, 255, 255, .08);
}

.doss-filter-row button {
  font-size: 12px;
  padding: 8px 10px;
}

.doss-filter-row button.is-active {
  color: #03130b;
  background: var(--doss-green);
  border-color: transparent;
}

.doss-admin-list {
  max-height: 600px;
  overflow: auto;
  padding: 12px;
  display: grid;
  gap: 10px;
}

.doss-ticket-card {
  text-align: left;
  width: 100%;
  padding: 13px;
  color: var(--doss-text);
  border: 1px solid var(--doss-line);
  background: rgba(255, 255, 255, .045);
  border-radius: 16px;
}

.doss-ticket-card.is-active { border-color: rgba(15, 213, 124, .8); }
.doss-ticket-card strong { display: block; margin-bottom: 5px; }
.doss-ticket-card span { display: block; color: var(--doss-muted); font-size: 12px; line-height: 1.45; }

.doss-status-pill {
  padding: 8px 10px;
  border-radius: 999px;
  border: 1px solid var(--doss-line);
  color: var(--doss-muted);
  font-weight: 900;
  font-size: 12px;
}

.doss-status-pill.waiting { color: #160e00; background: var(--doss-yellow); border-color: transparent; }
.doss-status-pill.active { color: #03130b; background: var(--doss-green); border-color: transparent; }
.doss-status-pill.closed { color: var(--doss-muted); background: rgba(255, 255, 255, .05); }

.doss-client-snapshot {
  padding: 16px 18px;
  display: grid;
  grid-template-columns: repeat(3, minmax(180px, 1fr));
  gap: 10px;
  border-bottom: 1px solid rgba(255, 255, 255, .08);
}

.doss-snap-item {
  border: 1px solid var(--doss-line);
  border-radius: 16px;
  padding: 12px;
  background: rgba(255, 255, 255, .04);
  min-width: 0;
}

.doss-snap-item small {
  display: block;
  color: var(--doss-muted);
  margin-bottom: 4px;
  font-size: 11px;
}

.doss-snap-item strong {
  display: block;
  max-width: 100%;
  font-size: 13px;
  line-height: 1.35;
  overflow-wrap: anywhere;
  word-break: break-word;
}

.doss-admin-messages { height: 390px; }

.doss-admin-detail .doss-panel-head { align-items: flex-start; }
.doss-admin-detail .doss-panel-head > div:first-child { min-width: 0; }
#dossDetailSub { overflow-wrap: anywhere; }

.doss-admin-actions {
  padding: 0 18px 18px;
  display: flex;
  flex-wrap: wrap;
  gap: 9px;
}

.doss-admin-actions .danger { background: rgba(239, 71, 111, .14); border-color: rgba(239, 71, 111, .4); }
.doss-admin-actions .ghost { opacity: .72; }

.doss-empty {
  color: var(--doss-muted);
  border: 1px dashed var(--doss-line);
  border-radius: 16px;
  padding: 18px;
  line-height: 1.5;
}

@media (max-width: 900px) {
  .doss-chat-wrap,
  .doss-admin-wrap { grid-template-columns: 1fr; }
  .doss-topbar { align-items: flex-start; flex-wrap: wrap; }
  .doss-toplink { margin-left: 0; }
  .doss-client-snapshot { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 560px) {
  .doss-chat-messages { height: 450px; }
  .doss-chat-form { grid-template-columns: 1fr; }
  .doss-chat-form button { width: 100%; }
  .doss-client-snapshot { grid-template-columns: 1fr; }
}

/* Pacote 04C baseado em 04B: conexão, fidelidade real, fila real e resumo comercial */
.doss-auth-card {
  margin-top: 18px;
  padding: 18px;
  display: grid;
  gap: 12px;
  border: 1px solid rgba(96, 165, 250, .24);
  border-radius: 18px;
  background: rgba(96, 165, 250, .08);
}

.doss-auth-card strong { color: var(--doss-text); }
.doss-auth-card span { color: var(--doss-muted); font-size: 13px; line-height: 1.45; }
.doss-auth-card code { color: var(--doss-green); font-weight: 800; }

.doss-auth-form {
  display: grid;
  gap: 9px;
}

.doss-auth-form input {
  min-width: 0;
  height: 44px;
  border-radius: 14px;
  border: 1px solid var(--doss-line);
  background: rgba(2, 8, 19, .72);
  color: var(--doss-text);
  padding: 0 12px;
  outline: none;
}

.doss-auth-form input:focus {
  border-color: rgba(96, 165, 250, .7);
  box-shadow: 0 0 0 4px rgba(96, 165, 250, .08);
}

.doss-auth-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.doss-auth-actions button {
  color: var(--doss-text);
  border: 1px solid var(--doss-line);
  background: rgba(255, 255, 255, .06);
  border-radius: 14px;
  padding: 10px 12px;
  font-weight: 850;
}

.doss-auth-actions button.primary {
  color: #03130b;
  background: linear-gradient(135deg, #16e58d, #0dbb70);
  border-color: transparent;
}

.doss-source-note {
  margin-top: 8px;
  padding: 10px 12px;
  border-radius: 14px;
  border: 1px dashed rgba(15, 213, 124, .28);
  color: var(--doss-muted);
  font-size: 13px;
  line-height: 1.5;
}

/* Pacote 04C baseado em 04B: fila real de atendimento */
.doss-admin-auth-card {
  margin: 14px 16px 0;
  box-shadow: none;
}

.doss-admin-auth-card .doss-source-note {
  margin-top: 2px;
}


/* =========================================================
   PACOTE 04C — VISUAL PREMIUM REAL
   Mudança perceptível de interface: layout, cards, resumo e painel.
   ========================================================= */
:root {
  --doss-bg: #05070c;
  --doss-panel: #101827;
  --doss-panel-2: #162136;
  --doss-line: rgba(148, 163, 184, .22);
  --doss-text: #f8fafc;
  --doss-muted: #a8b3c7;
  --doss-green: #15e38a;
  --doss-yellow: #ffb020;
  --doss-red: #ff4d73;
  --doss-blue: #68a8ff;
  --doss-radius: 26px;
}

body.doss-chat-page {
  background:
    linear-gradient(120deg, rgba(5, 7, 12, .97), rgba(10, 15, 28, .98)),
    radial-gradient(circle at 5% 14%, rgba(21, 227, 138, .22), transparent 26rem),
    radial-gradient(circle at 96% 15%, rgba(255, 176, 32, .12), transparent 24rem),
    radial-gradient(circle at 75% 90%, rgba(104, 168, 255, .13), transparent 30rem),
    #05070c;
}

body.doss-chat-page::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  opacity: .23;
  background-image:
    linear-gradient(rgba(255,255,255,.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255,255,255,.035) 1px, transparent 1px);
  background-size: 42px 42px;
  mask-image: linear-gradient(to bottom, #000, transparent 78%);
}

.doss-topbar {
  min-height: 72px;
  border-bottom-color: rgba(21, 227, 138, .18);
  background: rgba(5, 7, 12, .9);
  box-shadow: 0 18px 50px rgba(0,0,0,.26);
}

.doss-brand-pill {
  width: 76px;
  height: 44px;
  border-radius: 18px;
  background: linear-gradient(135deg, #15e38a, #9cffcb);
  box-shadow: 0 0 0 1px rgba(21,227,138,.35), 0 18px 42px rgba(21,227,138,.22);
}

.doss-toplink,
.doss-chat-head button,
.doss-panel-head button {
  background: rgba(255,255,255,.07);
  border-color: rgba(255,255,255,.14);
}

.doss-chat-wrap {
  width: min(1360px, calc(100% - 32px));
  grid-template-columns: 430px minmax(520px, 1fr);
  gap: 28px;
}

.doss-chat-hero,
.doss-chat-shell,
.doss-admin-panel {
  border-color: rgba(255,255,255,.12);
  background: linear-gradient(180deg, rgba(17, 26, 45, .92), rgba(7, 11, 18, .96));
  box-shadow: 0 30px 100px rgba(0,0,0,.42);
}

.doss-chat-hero {
  position: sticky;
  top: 96px;
  border-left: 5px solid var(--doss-green);
}

.doss-chat-hero h1 {
  letter-spacing: -.04em;
  text-wrap: balance;
}

.doss-hero-metrics {
  margin-top: 22px;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.doss-hero-metrics div {
  padding: 13px;
  border-radius: 18px;
  border: 1px solid rgba(255,255,255,.12);
  background: rgba(255,255,255,.055);
}

.doss-hero-metrics strong {
  display: block;
  color: var(--doss-green);
  font-size: 18px;
  line-height: 1;
}

.doss-hero-metrics span {
  display: block;
  margin-top: 7px;
  color: #d6deec;
  font-size: 12px;
  line-height: 1.35;
  font-weight: 760;
}

.doss-hero-card,
.doss-auth-card {
  background: rgba(9, 18, 31, .86);
  border-color: rgba(21, 227, 138, .26);
}

.doss-chat-shell {
  min-height: 720px;
}

.doss-chat-head,
.doss-panel-head {
  background: linear-gradient(90deg, rgba(21,227,138,.10), rgba(104,168,255,.05));
}

.doss-chat-messages {
  height: 570px;
  background: linear-gradient(180deg, rgba(4, 9, 18, .25), rgba(4, 9, 18, .08));
}

.doss-msg .bubble {
  border-radius: 20px;
  font-size: 15.5px;
}

.doss-msg.bot .bubble {
  background: rgba(255,255,255,.075);
  border-color: rgba(255,255,255,.12);
}

.doss-chat-actions button {
  transition: transform .12s ease, border-color .12s ease, background .12s ease;
}
.doss-chat-actions button:hover { transform: translateY(-1px); }

.doss-admin-wrap {
  width: min(1500px, calc(100% - 24px));
  grid-template-columns: 360px minmax(0, 1fr);
  gap: 22px;
}

.doss-admin-queue { min-height: 720px; }
.doss-admin-detail { min-width: 0; }

.doss-admin-list {
  max-height: 650px;
  padding: 14px;
}

.doss-ticket-card {
  border-radius: 20px;
  background: linear-gradient(180deg, rgba(255,255,255,.055), rgba(255,255,255,.03));
  border-color: rgba(255,255,255,.10);
}

.doss-ticket-card.is-active {
  border-color: rgba(21,227,138,.88);
  background: linear-gradient(180deg, rgba(21,227,138,.12), rgba(21,227,138,.045));
  box-shadow: 0 15px 40px rgba(21,227,138,.10);
}

.doss-client-snapshot {
  display: block;
  padding: 16px;
}

.doss-snapshot-v2 {
  display: grid;
  grid-template-columns: 1.1fr 1fr 1.2fr 1.5fr;
  gap: 12px;
  align-items: stretch;
}

.doss-snap-card {
  min-width: 0;
  padding: 15px;
  border-radius: 20px;
  border: 1px solid rgba(255,255,255,.12);
  background: linear-gradient(180deg, rgba(255,255,255,.07), rgba(255,255,255,.035));
  overflow: hidden;
}

.doss-snap-card small {
  display: block;
  color: var(--doss-muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .08em;
  font-weight: 900;
  margin-bottom: 8px;
}

.doss-snap-card strong {
  display: block;
  min-width: 0;
  color: var(--doss-text);
  font-size: 16px;
  line-height: 1.22;
  overflow-wrap: anywhere;
}

.doss-snap-card span,
.doss-snap-card em,
.doss-muted-line {
  display: block;
  color: #c5d0e3;
  font-style: normal;
  font-size: 12.5px;
  line-height: 1.42;
  margin-top: 7px;
  overflow-wrap: anywhere;
}

.doss-snap-card.loyalty { border-color: rgba(21,227,138,.30); }
.doss-snap-card.resgate { border-color: rgba(255,176,32,.36); }
.doss-snap-card.order { border-color: rgba(104,168,255,.26); }
.doss-snap-card.campaign { border-color: rgba(255,176,32,.26); }
.doss-snap-card.technical {
  grid-column: 1 / -1;
  padding: 12px 15px;
  background: rgba(255,255,255,.035);
}

.doss-selo-progress {
  height: 9px;
  margin: 11px 0 3px;
  border-radius: 999px;
  background: rgba(255,255,255,.10);
  overflow: hidden;
}
.doss-selo-progress i {
  display: block;
  height: 100%;
  border-radius: 999px;
  background: linear-gradient(90deg, #15e38a, #ffb020);
}

.doss-number-chips {
  margin-top: 10px;
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.doss-number-chips span {
  display: inline-flex;
  margin: 0;
  padding: 5px 8px;
  border-radius: 999px;
  background: rgba(255, 176, 32, .13);
  border: 1px solid rgba(255, 176, 32, .24);
  color: #ffe8b0;
  font-size: 12px;
  line-height: 1;
  font-weight: 850;
}

.doss-admin-messages {
  height: 360px;
  padding-top: 16px;
}

.doss-admin-reply {
  background: rgba(4, 9, 18, .38);
}

@media (max-width: 1180px) {
  .doss-admin-wrap { grid-template-columns: 330px minmax(0, 1fr); }
  .doss-snapshot-v2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .doss-snap-card.technical { grid-column: 1 / -1; }
}

@media (max-width: 940px) {
  .doss-chat-wrap,
  .doss-admin-wrap { grid-template-columns: 1fr; }
  .doss-chat-hero { position: relative; top: auto; }
  .doss-snapshot-v2 { grid-template-columns: 1fr; }
}

/* =========================================================
   PACOTE 05B/05E — TELA DO CLIENTE MOBILE / CLARA
   Remove aparência de validação e deixa a experiência pública simples.
   A área técnica só aparece com ?operador=1 ou ?debug=1.
   ========================================================= */
html:not(.doss-debug-cliente) .doss-debug-only { display: none !important; }

body.doss-customer-page {
  min-height: 100dvh;
  color: #152033;
  background:
    radial-gradient(circle at top left, rgba(15, 213, 124, .22), transparent 18rem),
    linear-gradient(180deg, #f7fbf7 0%, #edf7ef 52%, #f8fafc 100%);
  font-family: Inter, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

body.doss-customer-page::before { display: none; }

.doss-public-topbar {
  position: sticky;
  top: 0;
  z-index: 20;
  min-height: 68px;
  padding: max(12px, env(safe-area-inset-top)) 16px 12px;
  display: flex;
  align-items: center;
  gap: 12px;
  background: rgba(255,255,255,.92);
  border-bottom: 1px solid rgba(21, 128, 61, .12);
  backdrop-filter: blur(16px);
  box-shadow: 0 12px 30px rgba(15, 23, 42, .06);
}

.doss-public-brand {
  width: 64px;
  height: 40px;
  border-radius: 16px;
  display: grid;
  place-items: center;
  color: #042313;
  font-weight: 950;
  letter-spacing: .08em;
  background: linear-gradient(135deg, #19e58d, #8fffc4);
  box-shadow: 0 8px 22px rgba(16, 185, 129, .25);
  flex: 0 0 auto;
}

.doss-public-title { min-width: 0; }
.doss-public-title strong {
  display: block;
  color: #111827;
  font-size: 15px;
  line-height: 1.1;
}
.doss-public-title span {
  display: block;
  color: #64748b;
  font-size: 12px;
  margin-top: 3px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.doss-customer-wrap {
  width: min(100%, 820px);
  margin: 0 auto;
  padding: 14px 12px calc(16px + env(safe-area-inset-bottom));
  display: grid;
  gap: 12px;
}

.doss-store-card {
  display: grid;
  grid-template-columns: 52px 1fr;
  gap: 12px;
  align-items: center;
  padding: 16px;
  border-radius: 24px;
  color: #111827;
  background:
    linear-gradient(135deg, rgba(255,255,255,.97), rgba(240,253,244,.96));
  border: 1px solid rgba(16, 185, 129, .18);
  box-shadow: 0 18px 46px rgba(15, 23, 42, .09);
}

.doss-store-icon {
  width: 52px;
  height: 52px;
  display: grid;
  place-items: center;
  border-radius: 18px;
  font-size: 25px;
  background: #dcfce7;
  box-shadow: inset 0 0 0 1px rgba(34,197,94,.18);
}

body.doss-customer-page .doss-kicker {
  margin: 0 0 3px;
  color: #059669;
  font-size: 11px;
  letter-spacing: .08em;
}

.doss-store-card h1 {
  margin: 0;
  color: #102033;
  font-size: clamp(20px, 5.4vw, 30px);
  line-height: 1.05;
  letter-spacing: -.035em;
}

.doss-store-card p:not(.doss-kicker) {
  margin: 8px 0 0;
  color: #475569;
  font-size: 14px;
  line-height: 1.42;
}


.doss-shortcuts-card {
  padding: 14px;
  border-radius: 24px;
  background: #ffffff;
  border: 1px solid rgba(15, 23, 42, .08);
  box-shadow: 0 16px 40px rgba(15, 23, 42, .08);
}
.doss-shortcuts-title {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 10px;
}
.doss-shortcuts-title strong {
  color: #111827;
  font-size: 16px;
}
.doss-shortcuts-title span {
  color: #64748b;
  font-size: 12px;
}
.doss-shortcuts-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 9px;
}
.doss-shortcuts-grid button {
  min-height: 78px;
  padding: 12px;
  text-align: left;
  border-radius: 20px;
  border: 1px solid #e2e8f0;
  background: #f8fafc;
  color: #0f172a;
  box-shadow: 0 10px 22px rgba(15, 23, 42, .06);
  cursor: pointer;
}
.doss-shortcuts-grid button.main {
  grid-column: 1 / -1;
  min-height: 84px;
  background: linear-gradient(135deg, #22c55e, #86efac);
  border-color: rgba(34,197,94,.26);
  color: #052e16;
}
.doss-shortcuts-grid span {
  display: inline-grid;
  place-items: center;
  width: 32px;
  height: 32px;
  margin-bottom: 8px;
  border-radius: 12px;
  background: rgba(255,255,255,.72);
  font-size: 18px;
}
.doss-shortcuts-grid b {
  display: block;
  font-size: 15px;
  line-height: 1.1;
}
.doss-shortcuts-grid small {
  display: block;
  margin-top: 4px;
  color: #64748b;
  font-size: 12px;
}
.doss-shortcuts-grid button.main small { color: rgba(5,46,22,.76); }

body.doss-customer-page .doss-customer-chat {
  min-height: calc(100dvh - 390px);
  border: 1px solid rgba(15, 23, 42, .08);
  border-radius: 26px;
  background: #ffffff;
  color: #152033;
  box-shadow: 0 20px 54px rgba(15, 23, 42, .12);
  overflow: hidden;
}

body.doss-customer-page .doss-customer-head {
  padding: 14px 14px 12px;
  border-bottom: 1px solid #eef2f7;
  background: linear-gradient(180deg, #ffffff, #f8fafc);
}

body.doss-customer-page .doss-customer-head strong {
  color: #111827;
  font-size: 15px;
}
body.doss-customer-page .doss-customer-head span {
  color: #64748b;
}
body.doss-customer-page .doss-customer-head button {
  color: #047857;
  background: #ecfdf5;
  border: 1px solid rgba(16, 185, 129, .24);
  border-radius: 999px;
  padding: 9px 12px;
  font-size: 12px;
}

body.doss-customer-page .doss-chat-messages {
  height: auto;
  min-height: 30dvh;
  max-height: calc(100dvh - 430px);
  padding: 14px;
  gap: 10px;
  background:
    linear-gradient(180deg, #ffffff 0%, #fbfdfc 100%);
}

body.doss-customer-page .doss-msg { max-width: 92%; }
body.doss-customer-page .doss-msg .bubble {
  border-radius: 20px;
  padding: 13px 14px;
  font-size: 15px;
  line-height: 1.45;
  border: 1px solid transparent;
  box-shadow: 0 8px 20px rgba(15, 23, 42, .06);
}
body.doss-customer-page .doss-msg small { color: #94a3b8; }
body.doss-customer-page .doss-msg.bot .bubble {
  color: #1f2937;
  background: #f1f5f9;
  border-color: #e2e8f0;
}
body.doss-customer-page .doss-msg.user .bubble {
  color: #052e16;
  background: linear-gradient(135deg, #bbf7d0, #5eeea0);
  border-color: rgba(34, 197, 94, .22);
}
body.doss-customer-page .doss-msg.operator .bubble {
  color: #172554;
  background: #eff6ff;
  border-color: #bfdbfe;
}

body.doss-customer-page .doss-chat-actions {
  padding: 0 14px 12px;
  gap: 8px;
  background: #fff;
}
body.doss-customer-page .doss-chat-actions button {
  color: #0f172a;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  box-shadow: 0 8px 18px rgba(15, 23, 42, .06);
}
body.doss-customer-page .doss-chat-actions button.primary {
  color: #052e16;
  background: linear-gradient(135deg, #86efac, #22c55e);
  border-color: rgba(34,197,94,.3);
}
body.doss-customer-page .doss-chat-actions button.warn {
  color: #422006;
  background: #fde68a;
  border-color: #facc15;
}
body.doss-customer-page .doss-chat-actions button.danger {
  color: #7f1d1d;
  background: #fee2e2;
  border-color: #fecaca;
}

body.doss-customer-page .doss-chat-form {
  padding: 12px 14px calc(14px + env(safe-area-inset-bottom));
  grid-template-columns: 1fr auto;
  gap: 9px;
  border-top: 1px solid #eef2f7;
  background: rgba(255,255,255,.96);
  position: sticky;
  bottom: 0;
}
body.doss-customer-page .doss-chat-form input {
  height: 50px;
  border-radius: 18px;
  color: #0f172a;
  background: #f8fafc;
  border: 1px solid #dbe4ef;
  font-size: 16px;
}
body.doss-customer-page .doss-chat-form input:focus {
  border-color: #22c55e;
  box-shadow: 0 0 0 4px rgba(34,197,94,.13);
}
body.doss-customer-page .doss-chat-form button {
  height: 50px;
  border-radius: 18px;
  color: #052e16;
  background: linear-gradient(135deg, #22c55e, #86efac);
  box-shadow: 0 10px 22px rgba(34,197,94,.24);
}

.doss-operator-debug {
  padding: 16px;
  border-radius: 22px;
  background: #ffffff;
  border: 1px dashed rgba(15, 23, 42, .18);
  box-shadow: 0 18px 40px rgba(15, 23, 42, .08);
  display: grid;
  gap: 10px;
  color: #0f172a;
}
.doss-operator-debug span,
.doss-operator-debug .doss-source-note { color: #64748b; }
.doss-operator-debug .doss-auth-form input {
  color: #0f172a;
  background: #f8fafc;
  border-color: #dbe4ef;
}

@media (min-width: 860px) {
  .doss-customer-wrap {
    padding-top: 24px;
  }
  body.doss-customer-page .doss-customer-chat {
    min-height: 620px;
  }
  body.doss-customer-page .doss-chat-messages {
    min-height: 420px;
    max-height: 520px;
  }
}

@media (max-width: 560px) {
  .doss-public-topbar { min-height: 62px; padding-inline: 12px; }
  .doss-public-brand { width: 58px; height: 36px; border-radius: 14px; font-size: 13px; }
  .doss-customer-wrap { padding-inline: 10px; padding-top: 10px; }
  .doss-store-card {
    grid-template-columns: 44px 1fr;
    padding: 14px;
    border-radius: 22px;
  }
  .doss-store-icon { width: 44px; height: 44px; border-radius: 15px; font-size: 22px; }
  .doss-store-card p:not(.doss-kicker) { font-size: 13px; }
  body.doss-customer-page .doss-customer-chat { border-radius: 22px; min-height: calc(100dvh - 214px); }
  body.doss-customer-page .doss-chat-messages { max-height: calc(100dvh - 300px); }
  body.doss-customer-page .doss-chat-form { grid-template-columns: 1fr auto; }
  body.doss-customer-page .doss-chat-form button { width: auto; padding-inline: 16px; }
}


@media (max-width: 520px) {
  .doss-store-card {
    grid-template-columns: 44px 1fr;
    padding: 14px;
    border-radius: 22px;
  }
  .doss-store-icon { width: 44px; height: 44px; border-radius: 15px; font-size: 22px; }
  .doss-store-card h1 { font-size: 22px; }
  .doss-store-card p:not(.doss-kicker) { font-size: 13px; }
  .doss-shortcuts-grid { grid-template-columns: 1fr 1fr; }
  .doss-shortcuts-grid button { min-height: 72px; padding: 11px; }
  .doss-shortcuts-grid button.main { min-height: 76px; }
  body.doss-customer-page .doss-chat-messages {
    min-height: 28dvh;
    max-height: calc(100dvh - 455px);
  }
}


/* =========================================================
   PACOTE 05E — CADASTRO/CELULAR PRIMEIRO + CARDÁPIO COMO LINK
   ========================================================= */
body.doss-customer-page .doss-customer-wrap {
  width: min(100%, 540px);
  padding-inline: 10px;
}

.doss-cardapio-link {
  position: relative;
  text-decoration: none;
  cursor: pointer;
  transition: transform .12s ease, box-shadow .12s ease;
}
.doss-cardapio-link:active { transform: scale(.992); }
.doss-cardapio-cta {
  grid-column: 1 / -1;
  display: inline-flex;
  justify-content: center;
  align-items: center;
  min-height: 44px;
  border-radius: 16px;
  color: #052e16;
  background: linear-gradient(135deg, #22c55e, #86efac);
  box-shadow: 0 10px 22px rgba(34,197,94,.18);
  font-size: 14px;
}

.doss-phone-card {
  display: grid;
  gap: 10px;
  padding: 14px;
  border-radius: 24px;
  color: #0f172a;
  background: #ffffff;
  border: 1px solid rgba(15, 23, 42, .08);
  box-shadow: 0 16px 40px rgba(15, 23, 42, .08);
}
.doss-phone-card strong {
  display: block;
  font-size: 16px;
  color: #111827;
}
.doss-phone-card span {
  display: block;
  margin-top: 3px;
  color: #64748b;
  font-size: 13px;
  line-height: 1.35;
}
.doss-phone-card small {
  color: #64748b;
  font-size: 12px;
}
body.doss-cliente-identificado .doss-phone-card small {
  color: #047857;
  font-weight: 800;
}
.doss-phone-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
}
.doss-phone-form input {
  min-width: 0;
  height: 50px;
  border-radius: 18px;
  color: #0f172a;
  background: #f8fafc;
  border: 1px solid #dbe4ef;
  padding: 0 14px;
  font-size: 16px;
}
.doss-phone-form input:focus {
  outline: none;
  border-color: #22c55e;
  box-shadow: 0 0 0 4px rgba(34,197,94,.13);
}
.doss-phone-form button {
  height: 50px;
  border-radius: 18px;
  padding: 0 15px;
  color: #052e16;
  background: linear-gradient(135deg, #22c55e, #86efac);
  box-shadow: 0 10px 22px rgba(34,197,94,.20);
  font-weight: 900;
}

.doss-shortcuts-grid a,
.doss-shortcuts-grid button {
  text-decoration: none;
  display: block;
}
.doss-shortcuts-grid a.main {
  grid-column: 1 / -1;
  min-height: 84px;
  padding: 12px;
  text-align: left;
  border-radius: 20px;
  background: linear-gradient(135deg, #22c55e, #86efac);
  border: 1px solid rgba(34,197,94,.26);
  color: #052e16;
  box-shadow: 0 10px 22px rgba(15, 23, 42, .06);
}
.doss-shortcuts-grid a.main small { color: rgba(5,46,22,.76); }

body.doss-customer-page .doss-chat-form input {
  font-size: 15px;
}

@media (max-width: 560px) {
  .doss-customer-wrap { gap: 10px; }
  .doss-store-card { grid-template-columns: 44px 1fr; }
  .doss-cardapio-cta { min-height: 42px; }
  .doss-phone-form { grid-template-columns: 1fr; }
  .doss-phone-form button { width: 100%; }
  .doss-shortcuts-grid { grid-template-columns: 1fr 1fr; }
  body.doss-customer-page .doss-customer-chat { min-height: auto; }
  body.doss-customer-page .doss-chat-messages {
    min-height: 220px;
    max-height: none;
  }
}

/* Pacote 05F — produtos do pedido no resumo */
.doss-product-chips {
  margin-top: 10px;
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.doss-product-chips span {
  display: inline-flex;
  margin: 0;
  padding: 6px 9px;
  border-radius: 999px;
  background: rgba(104, 168, 255, .12);
  border: 1px solid rgba(104, 168, 255, .23);
  color: #d9e8ff;
  font-size: 12px;
  line-height: 1;
  font-weight: 850;
}


/* Pacote 07 — ajustes da Central do Cliente */
.doss-central-cliente .doss-store-card {
  border-color: rgba(16, 185, 129, .22);
  box-shadow: 0 18px 55px rgba(15, 118, 110, .12);
}
.doss-central-cliente .doss-phone-card {
  border: 1px solid rgba(16, 185, 129, .18);
}
.doss-central-cliente .doss-shortcuts-card {
  margin-top: 14px;
}
.doss-central-cliente .doss-shortcuts-grid button,
.doss-central-cliente .doss-shortcuts-grid a {
  min-height: 92px;
}
@media (max-width: 720px) {
  .doss-central-cliente .doss-public-topbar {
    position: sticky;
    top: 0;
    min-height: 64px;
  }
  .doss-central-cliente .doss-store-card h1 {
    font-size: 24px;
    line-height: 1.08;
  }
  .doss-central-cliente .doss-store-card {
    margin-top: 10px;
  }
  .doss-central-cliente .doss-cardapio-cta {
    width: 100%;
    text-align: center;
  }
}


/* =========================================================
   PACOTE 09 — PAINEL DO ATENDENTE OPERACIONAL
   Alertas, origem pública e respostas rápidas.
   ========================================================= */
.doss-admin-livebar {
  margin: 12px 14px 0;
  padding: 10px;
  border: 1px solid rgba(255,255,255,.10);
  border-radius: 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  background: rgba(255,255,255,.045);
}
.doss-admin-stats {
  color: #cbd5e1;
  font-size: 12.5px;
  line-height: 1.35;
  font-weight: 760;
}
.doss-admin-stats strong { color: var(--doss-green); }
.doss-sound-toggle {
  flex: 0 0 auto;
  border-radius: 999px;
  padding: 8px 10px;
  border: 1px solid rgba(255,255,255,.14);
  background: rgba(255,255,255,.06);
  color: #dbeafe;
  font-size: 12px;
  font-weight: 850;
  cursor: pointer;
}
.doss-sound-toggle.is-on {
  color: #052e16;
  background: linear-gradient(135deg, #15e38a, #9cffcb);
  border-color: rgba(21,227,138,.40);
}
.doss-ticket-card.is-waiting {
  border-color: rgba(255, 176, 32, .46);
  box-shadow: 0 12px 28px rgba(255, 176, 32, .08);
}
.doss-ticket-card.is-public::before {
  content: "Público";
  float: right;
  margin-left: 8px;
  padding: 4px 7px;
  border-radius: 999px;
  background: rgba(104,168,255,.13);
  border: 1px solid rgba(104,168,255,.26);
  color: #cfe2ff;
  font-size: 10px;
  font-weight: 950;
  letter-spacing: .05em;
  text-transform: uppercase;
}
.doss-ticket-origin {
  display: inline-flex;
  width: fit-content;
  margin-top: 4px;
  padding: 4px 8px;
  border-radius: 999px;
  background: rgba(255,255,255,.07);
  color: #e2e8f0;
  font-size: 10.5px;
  line-height: 1;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .04em;
}
body.doss-admin-has-new .doss-admin-queue {
  animation: dossAdminPulse09 1.25s ease-out 1;
}
@keyframes dossAdminPulse09 {
  0% { box-shadow: 0 0 0 0 rgba(255,176,32,.0), 0 30px 100px rgba(0,0,0,.42); }
  25% { box-shadow: 0 0 0 4px rgba(255,176,32,.18), 0 30px 100px rgba(0,0,0,.42); }
  100% { box-shadow: 0 0 0 0 rgba(255,176,32,.0), 0 30px 100px rgba(0,0,0,.42); }
}
.doss-quick-replies {
  padding: 10px 16px 0;
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}
.doss-quick-replies button {
  border: 1px solid rgba(255,255,255,.13);
  border-radius: 999px;
  padding: 8px 10px;
  background: rgba(255,255,255,.055);
  color: #dbeafe;
  font-size: 12px;
  font-weight: 850;
  cursor: pointer;
}
.doss-quick-replies button:hover { border-color: rgba(21,227,138,.45); }
@media (max-width: 720px) {
  .doss-admin-livebar { align-items: stretch; flex-direction: column; }
  .doss-sound-toggle { width: 100%; }
}

/* Pacote 15 — acabamento comercial da Central do Cliente */
.doss-commercial-strip {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 10px;
  margin: 14px 0 12px;
}
.doss-commercial-strip article,
.doss-commercial-strip button {
  width: 100%;
  min-height: 88px;
  text-align: left;
  border: 1px solid rgba(15, 23, 42, .08);
  border-radius: 22px;
  background: rgba(255,255,255,.86);
  box-shadow: 0 16px 38px rgba(15, 23, 42, .06);
  padding: 15px;
  color: #102033;
  font: inherit;
}
.doss-commercial-strip button { cursor: pointer; }
.doss-commercial-strip strong { display: block; font-size: 15px; margin-bottom: 5px; }
.doss-commercial-strip span { display: block; color: #64748b; font-size: 13px; line-height: 1.35; }
.doss-commercial-strip button:hover { transform: translateY(-1px); box-shadow: 0 18px 44px rgba(22,163,74,.14); }
.doss-shortcuts-grid a.main small { color: rgba(5, 46, 22, .78); }
.doss-msg.bot .bubble:has(+ small) { white-space: pre-line; }
@media (max-width: 760px) {
  .doss-commercial-strip { grid-template-columns: 1fr; }
  .doss-commercial-strip article,
  .doss-commercial-strip button { min-height: auto; }
}


/* =========================================================
   PACOTE 16 — VISUAL COMERCIAL VERMELHO / MAIS ESPAÇADO
   Apenas CSS da Central do Cliente. Não altera fluxo, rules, PDV ou JS.
   Objetivo: mais respiro, destaque no campo de mensagem e cor mais vendedora.
   ========================================================= */
body.doss-customer-page {
  color: #241217;
  background:
    radial-gradient(circle at 8% 4%, rgba(248, 113, 113, .28), transparent 20rem),
    radial-gradient(circle at 94% 18%, rgba(251, 146, 60, .26), transparent 22rem),
    linear-gradient(180deg, #fff7ed 0%, #fff1f2 48%, #fffaf5 100%);
}

body.doss-customer-page .doss-customer-wrap {
  width: min(100%, 590px);
  gap: 18px;
  padding-top: 18px;
  padding-bottom: calc(24px + env(safe-area-inset-bottom));
}

.doss-public-topbar {
  background: rgba(255, 250, 247, .94);
  border-bottom: 1px solid rgba(185, 28, 28, .13);
  box-shadow: 0 14px 34px rgba(127, 29, 29, .09);
}
.doss-public-brand {
  color: #fff;
  background: linear-gradient(135deg, #b91c1c, #ef4444 54%, #fb923c);
  box-shadow: 0 10px 26px rgba(220, 38, 38, .28);
}
.doss-public-title strong { color: #2b1216; }
.doss-public-title span { color: #7c5a5a; }

.doss-central-cliente .doss-store-card,
.doss-store-card {
  grid-template-columns: 58px 1fr;
  gap: 15px;
  padding: 20px;
  border-radius: 30px;
  color: #fff;
  background:
    radial-gradient(circle at 88% 0%, rgba(251, 191, 36, .34), transparent 14rem),
    linear-gradient(135deg, #7f1d1d 0%, #dc2626 54%, #f97316 100%);
  border: 1px solid rgba(248, 113, 113, .35);
  box-shadow: 0 24px 58px rgba(127, 29, 29, .25);
}
.doss-store-card .doss-store-icon,
.doss-store-icon {
  width: 58px;
  height: 58px;
  border-radius: 21px;
  background: rgba(255,255,255,.18);
  box-shadow: inset 0 0 0 1px rgba(255,255,255,.24), 0 12px 28px rgba(0,0,0,.13);
}
body.doss-customer-page .doss-kicker { color: #fed7aa; }
.doss-store-card h1 { color: #fff; letter-spacing: -.04em; }
.doss-store-card p:not(.doss-kicker) { color: rgba(255,255,255,.86); line-height: 1.52; }
.doss-cardapio-cta {
  min-height: 52px;
  color: #431407;
  background: linear-gradient(135deg, #facc15, #fb923c);
  box-shadow: 0 14px 30px rgba(251, 146, 60, .36);
  border: 1px solid rgba(255,255,255,.28);
  font-size: 15px;
}

.doss-commercial-strip {
  gap: 14px;
  margin: 4px 0 2px;
}
.doss-commercial-strip article,
.doss-commercial-strip button {
  min-height: 104px;
  border-radius: 26px;
  padding: 18px;
  background: #fffdfb;
  border: 1px solid rgba(248, 113, 113, .22);
  box-shadow: 0 18px 42px rgba(127, 29, 29, .08);
}
.doss-commercial-strip strong { color: #7f1d1d; font-size: 16px; }
.doss-commercial-strip span { color: #7c5a5a; line-height: 1.45; }

.doss-phone-card,
.doss-shortcuts-card,
body.doss-customer-page .doss-customer-chat {
  border-radius: 30px;
  background: rgba(255,255,255,.96);
  border: 1px solid rgba(248, 113, 113, .18);
  box-shadow: 0 22px 48px rgba(127, 29, 29, .10);
}
.doss-phone-card {
  padding: 19px;
  gap: 14px;
}
.doss-phone-card strong,
.doss-shortcuts-title strong { color: #2b1216; }
.doss-phone-card span,
.doss-shortcuts-title span,
.doss-phone-card small { color: #7c5a5a; }
.doss-phone-form { gap: 11px; }
.doss-phone-form input {
  height: 58px;
  border-radius: 20px;
  background: #fff7ed;
  border: 2px solid #fecaca;
  box-shadow: inset 0 1px 0 rgba(255,255,255,.8);
}
.doss-phone-form input:focus {
  border-color: #ef4444;
  box-shadow: 0 0 0 5px rgba(239, 68, 68, .14);
}
.doss-phone-form button {
  height: 58px;
  border-radius: 20px;
  color: #fff;
  background: linear-gradient(135deg, #dc2626, #f97316);
  box-shadow: 0 14px 28px rgba(220, 38, 38, .24);
}

.doss-shortcuts-card { padding: 18px; }
.doss-shortcuts-title { margin-bottom: 14px; }
.doss-shortcuts-grid { gap: 12px; }
.doss-central-cliente .doss-shortcuts-grid button,
.doss-central-cliente .doss-shortcuts-grid a,
.doss-shortcuts-grid button,
.doss-shortcuts-grid a {
  min-height: 102px;
  border-radius: 24px;
  border: 1px solid rgba(248, 113, 113, .18);
  background: #fff7ed;
  box-shadow: 0 14px 28px rgba(127, 29, 29, .07);
}
.doss-shortcuts-grid span { background: rgba(254, 202, 202, .55); }
.doss-shortcuts-grid b { color: #2b1216; }
.doss-shortcuts-grid small { color: #7c5a5a; }
.doss-shortcuts-grid a.main,
.doss-shortcuts-grid button.main {
  min-height: 106px;
  color: #fff;
  background: linear-gradient(135deg, #b91c1c, #ef4444 56%, #fb923c);
  border-color: rgba(248,113,113,.32);
  box-shadow: 0 18px 36px rgba(220, 38, 38, .20);
}
.doss-shortcuts-grid a.main b,
.doss-shortcuts-grid button.main b { color: #fff; }
.doss-shortcuts-grid a.main small,
.doss-shortcuts-grid button.main small { color: rgba(255,255,255,.82); }

body.doss-customer-page .doss-customer-chat {
  margin-top: 2px;
  overflow: hidden;
  border: 2px solid rgba(248, 113, 113, .20);
}
body.doss-customer-page .doss-customer-head {
  padding: 17px 18px 15px;
  border-bottom: 1px solid rgba(248, 113, 113, .18);
  color: #fff;
  background:
    radial-gradient(circle at 100% 0%, rgba(251, 191, 36, .24), transparent 12rem),
    linear-gradient(135deg, #7f1d1d, #dc2626 62%, #f97316);
}
body.doss-customer-page .doss-customer-head strong { color: #fff; font-size: 16px; }
body.doss-customer-page .doss-customer-head span { color: rgba(255,255,255,.78); }
body.doss-customer-page .doss-customer-head button {
  color: #7f1d1d;
  background: #fff7ed;
  border-color: rgba(255,255,255,.45);
}

body.doss-customer-page .doss-chat-messages {
  min-height: 380px;
  padding: 19px;
  gap: 16px;
  background:
    linear-gradient(180deg, #fffaf6 0%, #ffffff 100%);
}
body.doss-customer-page .doss-msg { max-width: 94%; }
body.doss-customer-page .doss-msg .bubble {
  border-radius: 24px;
  padding: 15px 16px;
  line-height: 1.55;
  box-shadow: 0 10px 26px rgba(127, 29, 29, .07);
}
body.doss-customer-page .doss-msg.bot .bubble {
  color: #2b1216;
  background: #ffffff;
  border-color: #fee2e2;
}
body.doss-customer-page .doss-msg.user .bubble {
  color: #ffffff;
  background: linear-gradient(135deg, #dc2626, #f97316);
  border-color: rgba(220, 38, 38, .25);
}
body.doss-customer-page .doss-msg.operator .bubble {
  color: #431407;
  background: #ffedd5;
  border-color: #fed7aa;
}

body.doss-customer-page .doss-chat-actions {
  padding: 4px 18px 16px;
  gap: 10px;
  border-top: 1px solid rgba(248,113,113,.11);
  background: #fffdfb;
}
body.doss-customer-page .doss-chat-actions button {
  min-height: 42px;
  border-radius: 999px;
  border-color: #fed7aa;
  background: #fff7ed;
  color: #7f1d1d;
  box-shadow: 0 10px 20px rgba(127, 29, 29, .06);
}
body.doss-customer-page .doss-chat-actions button.primary {
  color: #fff;
  background: linear-gradient(135deg, #dc2626, #f97316);
  border-color: transparent;
}
body.doss-customer-page .doss-chat-actions button.warn {
  color: #431407;
  background: #facc15;
  border-color: #f59e0b;
}
body.doss-customer-page .doss-chat-actions button.danger {
  color: #fff;
  background: #b91c1c;
  border-color: transparent;
}

body.doss-customer-page .doss-chat-form {
  padding: 14px 18px calc(18px + env(safe-area-inset-bottom));
  gap: 10px;
  border-top: 2px solid rgba(248, 113, 113, .22);
  background: #fff7ed;
  box-shadow: 0 -16px 34px rgba(127, 29, 29, .08);
}
body.doss-customer-page .doss-chat-form::before {
  content: "Mensagem para a loja";
  grid-column: 1 / -1;
  color: #991b1b;
  font-size: 12px;
  font-weight: 950;
  letter-spacing: .06em;
  text-transform: uppercase;
  margin-bottom: -2px;
}
body.doss-customer-page .doss-chat-form input {
  height: 60px;
  border-radius: 22px;
  background: #ffffff;
  border: 2px solid #fca5a5;
  padding-inline: 16px;
  box-shadow: inset 0 1px 0 rgba(255,255,255,.9), 0 8px 18px rgba(127, 29, 29, .06);
}
body.doss-customer-page .doss-chat-form input:focus {
  border-color: #dc2626;
  box-shadow: 0 0 0 5px rgba(220, 38, 38, .15), 0 12px 24px rgba(127, 29, 29, .10);
}
body.doss-customer-page .doss-chat-form button {
  height: 60px;
  min-width: 92px;
  border-radius: 22px;
  color: #fff;
  background: linear-gradient(135deg, #b91c1c, #ef4444 55%, #f97316);
  box-shadow: 0 14px 28px rgba(220, 38, 38, .25);
}

@media (max-width: 760px) {
  body.doss-customer-page .doss-customer-wrap { gap: 15px; padding-inline: 12px; }
  .doss-commercial-strip { grid-template-columns: 1fr; gap: 12px; }
  .doss-commercial-strip article,
  .doss-commercial-strip button { min-height: auto; }
}
@media (max-width: 560px) {
  .doss-public-topbar { padding-inline: 13px; }
  .doss-central-cliente .doss-store-card,
  .doss-store-card { grid-template-columns: 50px 1fr; padding: 17px; border-radius: 26px; }
  .doss-store-card .doss-store-icon,
  .doss-store-icon { width: 50px; height: 50px; border-radius: 18px; }
  .doss-store-card h1 { font-size: 23px; }
  .doss-phone-card,
  .doss-shortcuts-card { padding: 16px; border-radius: 26px; }
  .doss-shortcuts-grid { gap: 10px; }
  .doss-central-cliente .doss-shortcuts-grid button,
  .doss-central-cliente .doss-shortcuts-grid a { min-height: 92px; }
  body.doss-customer-page .doss-chat-messages { min-height: 300px; padding: 16px; }
  body.doss-customer-page .doss-chat-form { grid-template-columns: 1fr auto; padding-inline: 14px; }
  body.doss-customer-page .doss-chat-form input,
  body.doss-customer-page .doss-chat-form button { height: 56px; border-radius: 20px; }
}


/* Pacote 17 — Identificação inicial obrigatória e histórico automático */
body.doss-ident-modal-open { overflow: hidden; }

.doss-ident-modal {
  position: fixed;
  inset: 0;
  z-index: 9999;
  display: none;
  place-items: center;
  padding: 18px;
}

.doss-ident-modal.is-open { display: grid; }

.doss-ident-modal-backdrop {
  position: absolute;
  inset: 0;
  background: radial-gradient(circle at top, rgba(255, 90, 31, .22), transparent 34rem), rgba(5, 7, 12, .82);
  backdrop-filter: blur(14px);
}

.doss-ident-modal-card {
  position: relative;
  width: min(460px, 100%);
  border-radius: 28px;
  padding: 24px;
  color: #fff;
  border: 1px solid rgba(255,255,255,.16);
  background:
    linear-gradient(160deg, rgba(255, 72, 26, .98), rgba(160, 20, 20, .98) 46%, rgba(36, 13, 16, .98));
  box-shadow: 0 28px 90px rgba(0,0,0,.5);
}

.doss-ident-modal-card .doss-kicker {
  color: #ffd7b3;
  margin-bottom: 10px;
}

.doss-ident-modal-card h2 {
  margin: 0;
  font-size: clamp(28px, 7vw, 38px);
  line-height: 1.02;
  letter-spacing: -.04em;
}

.doss-ident-modal-card p {
  margin: 14px 0 0;
  color: rgba(255,255,255,.86);
  line-height: 1.55;
}

.doss-ident-modal-form {
  margin-top: 20px;
  display: grid;
  gap: 10px;
}

.doss-ident-modal-form label {
  font-size: 12px;
  font-weight: 950;
  text-transform: uppercase;
  letter-spacing: .07em;
  color: rgba(255,255,255,.82);
}

.doss-ident-modal-form input {
  width: 100%;
  border: 2px solid rgba(255,255,255,.22);
  border-radius: 18px;
  padding: 17px 16px;
  color: #151515;
  background: #fff;
  outline: none;
  font-size: 18px;
  font-weight: 850;
}

.doss-ident-modal-form input:focus {
  border-color: #ffd166;
  box-shadow: 0 0 0 5px rgba(255, 209, 102, .22);
}

.doss-ident-modal-form button {
  border-radius: 18px;
  padding: 16px 18px;
  color: #3a1000;
  background: linear-gradient(135deg, #ffd166, #ff9f1c);
  font-weight: 1000;
  box-shadow: 0 18px 38px rgba(0,0,0,.23);
}

#dossIdentModalStatus {
  display: block;
  margin-top: 12px;
  color: rgba(255,255,255,.82);
}

.doss-ident-modal-benefits {
  margin-top: 16px;
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 8px;
}

.doss-ident-modal-benefits span {
  border-radius: 999px;
  padding: 8px 6px;
  text-align: center;
  font-size: 12px;
  font-weight: 850;
  color: rgba(255,255,255,.94);
  background: rgba(255,255,255,.13);
  border: 1px solid rgba(255,255,255,.13);
}

.doss-phone-card {
  border-width: 2px !important;
  border-color: rgba(255, 112, 67, .32) !important;
  box-shadow: 0 18px 48px rgba(153, 27, 27, .14);
}

.doss-chat-form {
  padding-top: 16px !important;
  border-top: 1px solid rgba(255, 255, 255, .09);
  background: linear-gradient(180deg, rgba(255,255,255,.04), rgba(255,255,255,.025));
}

.doss-chat-form input {
  min-height: 54px;
  border-width: 2px;
}

.doss-chat-form input:focus {
  border-color: rgba(255, 112, 67, .72);
  box-shadow: 0 0 0 5px rgba(255, 112, 67, .14);
}

@media (max-width: 520px) {
  .doss-ident-modal-card { padding: 20px; border-radius: 24px; }
  .doss-ident-modal-benefits { grid-template-columns: repeat(2, 1fr); }
}